ANSWERS TO QUESTIONS the Knitter. IS FREQUENTLY ASKED
All taxes and import duties are the responsibility of the buyer. Please be aware of your countries policy on this. We export each knit with a commercial value of USD$100.
We do not sell our patterns as we are not a DIY knitting label. But we have released two unique patterns in collaboration with our magical friends at Wool And The Gang. You can knit up your own magical versions of Mr. Honey Bear and Little Honey Pot here.
All prices are in USD.
Once your item has been shipped, an automated tracking label will be sent to your email address and all knits should arrive within seven to ten days.
Stylists and photographers requesting knits, please only do so if you are shooting a published editorial. As you can understand, we receive an abundance of requests for knits, and we are unable to lend knits for every shoot.
the Knitter. offers a made to order service; each knit can take up to three weeks to be completed. Once knitted and sent, shipping can take up to seven days. All our knits are shipped via FedEx, so will travel quickly once they’re on their way. We are a team of humble knitters, who hand make each piece. Please be aware of this before ordering. We do not offer refunds or exchanges.
Wholesale requests : Please email email@example.com to enquire.
We do not offer lay-by options at this stage.
If your knit has had an unsuccessful attempt at delivery, and for some reason it is returned to the Knitter., please keep in mind that there will be a redelivery charge at the buyers expense. Once the knit has left our hands and reaches its destination country, it is our customers responsibility to clear each knit from customs. If there has been an unsuccessful attempt at delivery and failure to collect from the post office before being returned back to the Knitter., we require full payment for redelivery before your woolly friend is sent back on his way to you.
We are real people, making real knits, with real hands. We are not robots, nor are we machines. Each knit you buy, you are buying into something real.
Thank you for your continued support.