ANSWERS TO QUESTIONS the Knitter. IS FREQUENTLY ASKED
All taxes and import duties are the responsibility of the buyer. Please be aware of your countries policy on this.
We do not sell our patterns as we are not a DIY knitting label.
All prices are in USD.
For custom colour requests, please email email@example.com
Each custom colour request occurs an additional $100.00 fee.
Once your item has been sent, an automated tracking label will be emailed to you. Once shipped, all knits should arrive within seven to ten days.
Stylists and photographers requesting knits, please only do so, if you are shooting a published editorial. As you can understand, we receive an abundance of requests for knits, and we are unable to lend knits for every shoot.
'Influencers', please do not ask for knits in exchange for Instagram exposure.
Each knit can take up to two months to be knitted. We are just a small team of humble knitters, who hand make each piece. Please be aware of this before ordering. We do not offer refunds or exchanges.
Wholesale requests : Please email firstname.lastname@example.org to enquire. Please allow two to three months for wholesale orders to be completed.
We do not offer lay-by options at this stage.
We are real people, making real knits, with real hands. We are not robots, nor are we machines. Each knit you buy, you are buying into something real.
Thank you for your continued support. Love the Knitter.